Lingerie Shopping & Shipping FAQ

What products are available?

My Lingerie Factory offers lingerie, roleplay costumes, sexy dresses, hosiery and panties for customers shopping online. All styles and sizes are US$14.99 per item.

Do you ship internationally?

We ship from China to the destinations available at checkout. Standard international shipping is US$100.00 on orders below US$149.00, and free on orders of US$149.00 or more. The threshold is based on the merchandise subtotal after discounts. Customs clearance, duties and taxes are included under our DDP shipping service. Read the full shipping policy.

How can I qualify for free shipping?

Choose 10 items at US$14.99 each for a merchandise total of US$149.90 with free shipping. Mix your favourite styles across lingerie, hosiery and roleplay costumes, or browse all styles.

How do I choose a size?

All styles and sizes are available at US$14.99 without requiring customization. Check the size options and product information before ordering. If your size is not listed or you need help with fit, contact us with the product name and your usual size. We will help clarify the available fit information; do not rely on an assumed centimetre size chart.

What is the return and replacement policy?

Ordinary returns are generally not accepted. For an arrival issue, apply for a replacement on the day the order arrives and provide video and photo evidence. Replacement support is available globally, the original item does not need to be returned, and if a replacement cannot be arranged, a full refund will be issued. Read the full refund and replacement policy.

How can I contact customer service?

Email [email protected]. The business entity is Wuxi Ronaldo Clothing Co., Ltd. (无锡朗拿度服饰有限公司).