Refund policy

Refund & Replacement Policy

We generally do not accept ordinary returns.

For orders worldwide, if we sent the wrong item, the item was damaged in transit, or a product quality issue is confirmed, please contact us on the day of delivery, based on the carrier's delivery record.

To request support, email [email protected] on the day of delivery and include your order number, a description of the issue, a video showing the issue, and clear pictures of the item and its packaging where relevant.

Please do not send any item back before we confirm the instructions. You do not need to return the original item when a replacement is arranged.

We will arrange a replacement for an eligible wrong-item, transit-damage, or confirmed product-quality issue. If a replacement cannot reasonably be arranged, we will refund the full order amount to the original payment method. Bank or payment-provider processing times may vary.

Orders are shipped duties paid (DDP), with customs clearance, import duties and taxes included.

This policy does not limit any mandatory rights that apply under the laws governing the customer's order.

Contact

Business entity: 无锡朗拿度服饰有限公司
Email: [email protected]